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  1. Goobec
  2. Bugs and Troubleshooting

Bugs and Troubleshooting

Reporting new issues and feedback

  • How do I report different kinds of bugs and issues?
  • How do I request new features or content?
  • How do I find network response data when reporting errors?
  • Why isn't my Khan Academy account automatically linked to the Support Community?
  • Why might a support agent need to log in to my account?
  • What information do I need to include to submit an effective bug report?
See all 9 articles

General Site & Networking

  • Why won't videos play? (Possible workaround)
  • Why do videos keep playing on their own?
  • Why don't my videos show as watched? (Update)
  • How can I delete cookies and cache from my web browser?
  • How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?
  • How do I allow cookies from Khan Academy?
See all 10 articles

Mobile Device Issues

  • What features are available on the iOS and Android apps?
  • How can I change the language that my mobile app uses?
  • How can I find the version of the Khan Academy mobile app I'm using?
  • I’m having problems with the Khan Academy iPad app.

Accounts & Login Issues

  • What can I do if I didn’t receive the email to verify my Khan Academy account?

Coach Tools

  • What are some limits around assigning content to students in different locales or languages?
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