Payoneer FAQ

Udemy has partnered with Payoneer, a leading global payments service provider, to offer our instructors another flexible, low-cost payment method. Payments from Payoneer can be delivered to your local bank account or to your prepaid Mastercard® card.

Below are some of the frequently asked questions and answers regarding Payoneer.

For steps on how to become a Premium Instructor and set up your payment method, please refer to this article.

How do I register to Payoneer?

From the Udemy Premium Instructor payout selection page, choose Payoneer as your payment method. Continue the signup process as prompted.

Payoneer prepaid MasterCard® sign up:

Click “Connect” and choose prepaid MasterCard® option from the index page. Follow the registration process and complete the 4 registration steps.

• Step 1: Enter your details
• Step 2: Enter your address and phone number
• Step 3: Create a password and set your security question
• Step 4: Enter your ID info and confirm your shipping address

The Prepaid Debit MasterCard® will be mailed to you in over 200 countries and credited with your payments from Udemy. After receiving the card, you will be able to use it just like a regular debit card.

Local Bank Transfer sign up:

Click “Connect” and choose Bank Transfers option from the index page. Follow the registration process and complete the 4 registration steps. Make sure that you have your local bank account details handy as you'll need them during the sign up.

• Step 1: Enter your details
• Step 2: Enter your address and phone number
• Step 3: Create a password and set your security question
• Step 4: Enter your local bank account details

Local Bank transfer lets you quickly, easily and safely receive money directly to your bank account in local currency. Revenue is transferred directly to your local bank account in your local currency. Funds are available within 1–3 business days.

What happens after I register?

Once you have submitted your Payoneer application, you can view your account status at any time by logging into your Payoneer account - My Account.

New applications can take several business days to be approved (usually no more than 3 business days). Once approved, you will receive an email confirmation with further details. In some situations, you may be asked to provide extra details such as a copy of your ID, Certificate of Incorporation, bank statement or other documents.

What if I’m already a Payoneer user?

If you’re already a Payoneer user, select “Already have a Payoneer Account” during registration.

How long does it take for the payment from Payoneer to be transferred to my account?

Udemy payments are delivered to instructors monthly, after the 30 day period for refunds has ended. For more information on Udemy’s payment schedule, please click here.

Once Udemy transfers the revenue you’ve earned to your Payoneer account, the processing time for transferring to your bank account may vary, depending on your country and payment method: The estimated time for local transfers from Payoneer to your bank account is 1-3 business days. The estimated time for transfers from Payoneer to your card is within 2 hours.

What fees are included when receiving funds?

The exact fees depend on the card or Local Bank Transfer. Detailed pricing and fees information can be viewed during registration on the top left corner under the “Fees” tab. After registration, please go to the "Pricing & Fees" tab located under the "Help" menu in My Account. For pricing and fees for Local Bank Transfers, you will have an opportunity to see and approve this in Step 4 during the registration process before submitting the application.  

Is there a minimum amount required for withdrawals?

For information regarding minimum withdrawal amounts that may apply to your Payoneer account, please contact Payoneer Support.

How can I receive more information?

For more information in English and other languages, and to contact Payoneer Support, click here.