Occasionally, students may express themselves in a way that undermines the integrity of the review system. If a review is flagged, it will only be removed if it clearly falls into one the following categories.
Reviews unrelated to the student’s learning experience with the instructor
Examples of reviews Udemy will NOT remove:
- The instructor is constantly trying to sell stuff to me
- The instructor was rude to me in the FB group they moderate
- I don’t believe the instructor’s credentials/that this instructor is qualified to teach this topic
Examples of reviews Udemy WILL remove:
- I divorced this instructor for good reason
- I had a bad business deal with this instructor (unrelated/prior to enrollment)
- I took a different course on this topic that I recommend very highly
- The instructor is so ugly, I can’t stand looking at them
- You’re asking me for a review too early
Reviews focusing on technical issues outside the instructor’s control
Examples of reviews Udemy will NOT remove:
- I can’t use the downloadable resources
- The audio is so distorted I can’t hear the instructor
- This course is not made to be watchable on mobile
- Some of the lectures don’t play (reproducible problem with original file)
- The instructor didn’t say I needed to buy additional software to take this course.
Examples of reviews Udemy WILL remove:
- The video playback is choppy (due to Udemy/internet speeds)
- The software the instructor used is expensive, you should use this (free) software
- The captions are poor quality
Reviews deemed obscene, profane, threatening, or hate speech
Examples of reviews Udemy will NOT remove:
- I can’t understand this instructor’s accent
- I can’t stand listening to this instructor; they are so annoying
- This course is worse than going to the dentist
Examples of reviews Udemy WILL remove:
- I can never understand courses from people of this background
- This course is f**king bullsh*t
- I’d rather gouge my eyes out than watch this course
- This instructor should just go and die
Reviews from parties with a demonstrated conflict of interest
Examples of reviewers Udemy does NOT consider in conflict:
- A Udemy instructor with a course in a different subject
- A competitor/colleague who does not teach online
- A student with previous experience with the instructor
Examples of reviewers Udemy does consider in conflict:
- An instructor with a competing course
- A recorded personal or professional relationship unrelated to learning or teaching
- A recorded history of harassment or abuse elsewhere online
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